Before you book please discuss your choice of accommodation & transport with
our reservation staff and ask the photos of accommodation or the website of the
accommodation, to make sure it will be suitable for you and the people you will
be traveling with. The person who confirms the booking and send the booking amount
regardless of the booking amount will be lead name. By confirming and sending the
booking amount will signify that he or she has read & accepted all the terms
and conditions of the booking already send to him. The Lead must be 18 years of
age or over at the time of booking. If you are under 18 at the time of booking and
wish to travel without adult accompanying you, we will only allow you to travel
by providing written authority from your parents or legal guardian (telephone and
online booking can not be made if you are under 18)
The lead name is responsible for payment of the total booking price, including any
insurance premiums and subsequent cancellation or amendment charges that may be
payable. He or She also agrees to provide accurate and full information to the reminder
of traveling party in relation to the booking, including any changes thereto and
confirms that all the other members of the party, including any that may be added
at a later date, agree to be bound by these conditions, and all other information
in the relevant brochure and on our website.
A deposit at the time of booking followed by the remaining balance due
on the booking. You will be advised of the current deposit payable at the time of
booking. Balance Payments for the Tour is due on seven days before your travel date.
If the payment is not received by the due date we may treat the booking as cancelled.
In some case we provide the customers flexibility to pay the rest of the amount
on the tour beginning date but customers have to make it sure that they have to
pay the balance amount on spot before check in to the hotel / houseboat, and if
they fail to do it the booking will be cancelled
Duke Kashmir Travels Have The Following Websites.
if we are in touch with each other with any of the websites, but the tour will be
organized by the parent company i,e DUKE KASHMIR TRAVELS
, and all
the financial transaction will go to the accounts of DUKE KASHMIR TRAVELS
When You Book Your Holiday:
Once you have booked we will issue a confirmation invoice setting out the
Holiday details and price. A contract will exist when we issue the confirmation
invoice. Please check the details on your invoice carefully. If you have any questions,
or anything does not appear to be right, you must contact our reservation staff
immediately. On the invoice pay particular attention to the due date of your final
payments. We may cancel your holiday if you do not make the final payments on time.
Changes You Make Before Travel:
If you want to change your Holiday arrangements in any way, we will try
to help you, although we can not guarantee that we will always be able to do this,
as changes are subjected to availability at the time.
Where we can make the changes we will charge for any additional services, facilities,
or other items changed, at the price which applies on the day, the changes is made.
Please Note :
The vehicle provided to the client is no at his disposal.
There are certain aspects of the tour which, we as travel agents, do not
have any control. Hence we are making you aware of such areas so you too can enlighten
your clients. One such aspect is shopping. Lots of sellers will come to the hotels
& houseboats to sell their goods. We take no responsibility whatsoever for the
rates and quality. Second such aspect is pony rides in Sonmarg, Gulmarg & Pahalgam.
We take no responsibility for services and charges of ponywallas. Though for tourists
convenience the Union rates are displayed at most of the places. Third aspect is
power cuts. These are regular and sometimes for long durations. Some Hotels &
houseboats have generator back-up but only up to 12 a.m. at night after which the
generators are switched off due to noise disturbance. The clients are provided with
Transfers by Shikara from Shikara ghat to houseboat and back are provided
free of cost, However occasionally during the season you may have to wait for 5-10
minutes for the shikara to come and pick you up as each houseboat has one attached
note that incase of heavy snow, clients have to take 4X4 Snow Jeep from Tangmarg
(a place 12 Kms. before of Gulmarg - incase trip to Gulmarg).
The supplement charges for the same is INR 1, 450/- appox Per Jeep for To &
5. Any cost
arising due to natural calamities like landslides, road blocks etc (to be borne
by the clients directly on the spot) Personal expenses such as laundry, telephone
calls, tips, liquor, boating and Gondola / joy rides
6. At resorts
like Gulmarg, Pahalgam & Sonmarg there are places like ARU Valley, Chandanwari,
Betab Valley Thajwas Glacier, Gulmarg Locals, Pahalgam locals, &Sonmarg
Locals you need to hire local transport of your own which cost appox Rs.1000 approx
to & fro per destination. (Local Transport includes Cabs, Gondola Ride,
Pony Rides, & Cart Rides)
7. All payments
to be made against company's official receipts only.
8. All disputes
shall be subject to jurisdiction of Srinagar courts only.
Make Sure Only The Written Mail To Our Official Email Address from where you will
be recieving the packages / reciepts / invoices Will Considered For any kind of
change / cancelation of the tour. no verbal comunication will be accepted at any
10. The extra
bed being provided at each hotel will be decided by the hotel owner and not the
travel agent. So, in that case it is the sole decision of hotel owner that will
they provide an extra bed in the form of rool over bed or cot.
11. By Non AC Vehicle We Mean Vehicle with No Heating /
12. By AC Vehicle We Mean Vehicle with Heating / Cooling
13. During The period Of Oct to March, Customer will be
only provided with Hot Water Bottles and Electric Blankets as a source of heating.All
means of other heating sources will be charged separately, and customer has to pay
directly to Hotel / Houseboat or where ever applicable.
We provide centrally heated hotels in Deluxe Package,
Please Pick The Deluxe Package in case you want centrally heated hotels.
Any amount paid by you via credit cards, you have to pay 3% of the amount extra as transaction charges. in case you dont want to pay 3% extra, please deposit the amount in our account through cheque / Cash.
For Tours Which Include
Amarnath Yatra With Helicopter Tickets, the Special Cancelation Policy will be applicable
The lead name on the booking must give notice to cancel
the Holiday in writing or mail at our office and we shall refund the tour cost after
deduction cancellation charges as under.In order to cover our expected loss from
the cancellation of the booking there is set scale of charges which must be paid
by you or any one traveling with you;
- 1. From the bookings till 15 days
of arrival, 85% of the tour cost is chargible.
2. For cancelation made within 15 days of the arrival 100%
of the tour amount is chargible
Incase Of No Show, 100% of the tour amount is chargible
Cancellation by You:
The lead name on the booking must give notice to cancel the Holiday in writing or
mail at our office and we shall refund the tour cost after deduction cancellation
charges as under.
In order to cover our expected loss from the cancellation of the booking there is
set scale of charges which must be paid by you or any one traveling with you;
- From the booking date till 9 days prior to the departure date, 30 % of the package
cost is chargeable.
- From 5 days to 9 days prior to the departure date, 50 %
of the package cost is chargeable.
- From 3 days to 5 days prior to departure
date, 75 % of the package cost is chargeable.
- For cancellations made within
3 days prior to the departure date, 100% of the package cost is chargeable.
Changes Made By Us before Travel:We reserve the rights to do any change in your
Holiday programme due to unexpected conditions. If you do not want to accept a significant
change, which we will tell you about before you depart, we will (if we are able
to do so) offer you an alternative Holiday of equivalent or closely similar standard
and price at no extra cost, or a less expensive Holiday, in which case we will refund
the difference in price. If you do not wish to take the alternative we offer you,
you can choose a different Holiday offered for sale by us and pay, or receive a
refund of, any price difference. Or, if you prefer, you can cancel your Holiday
and receive a full refund of deposits, which you have paid to us, except for any
amendment charges of Rs 1475.00.Unless the change is as a result of circumstances
such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather
conditions, we will pay you compensation as;
Circumstances beyond Our Control:
- Before 12 days prior to the Arrival date, Deposits only.
- Before 7 days prior
to the Arrival date, 100% of the Holiday Cost.
- Before 4 days prior to the Arrival
date, 100% of the Holiday Cost + 1.25% of Holiday Cost.
- Before 2 days prior
to the Arrival date, 100% of the Holiday Cost + 3.50% of Holiday Cost.
We cannot pay any compensation, reimburse expenses, or cover losses for any amount
or otherwise accept responsibility, if as a result of circumstances beyond our control,
we have to change your Holiday after booking, or we, cannot supply your Holiday,
as we had agreed, or you suffer any loss or damage of any description. When we refer
to circumstances beyond our control, we mean any event that we could not foresee
or avoid, even after taking all reasonable care. Such circumstances will usually
include, but are not limited to, war, threat of war, airport closures, epidemic,
natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute,
We want all our customers to have an enjoyable, carefree Holiday. But you must remember
that you are responsible for your actions and the effect they may have on others.
If we, or another person in authority, believe your actions could upset, annoy or
disturb other customers or our own staff, or put them in any risk or danger, or
damage property or you are unfit to travel, we may end your Holiday and terminate
your contract. You and your traveling party will be prevented from using your booked
accommodation, transport, and any other Travel Arrangements forming part of your
booking and we will not be liable for any refund, compensation or any other costs
you have to pay. Alternatively at our discretion, you may be permitted to continue
with your Holiday but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must
particularly also bear in mind that you are responsible for your safety, and that
you are responsible for the condition of the property you occupy. We are not responsible
for any accidents which occur in or around irresponsible behavior, or for any accidents
which occur anywhere on properties because of glass, china or the like which you
have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well
drink alcohol as part of your enjoyment. You must, however, do so responsibly and
we will have no liability to you for any injury, loss or damage you suffer as a
result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your traveling party jointly and individually
liable for any damage to the accommodation, furniture, apparatus or other materials
located within the accommodation, together with any legal costs we incur in pursuing
a claim. It is your duty to report any breakages, defects or damage to an appropriate
If You Have A Complaint:
We aim to provide the best Holiday possible. However, if you are not satisfied please
complain as soon as possible to the relevant person (for example, the accommodation
management or transport supplier). If they cannot help, you must tell your Holiday
Representative and we will do everything reasonably possible to sort the problem
out. If you are still not satisfied, If you do not have the services of a Representative,
you must contact us at +91 9086503003 straight away. No complaints or refund for
the same be entertained after the Holiday programs.